What are my Shipping Charges and Options?
All
product prices include shipping charges via UPS or Fedex
ground. Products which must be shipped by commercial carrier
will require additional freight charges and will be noted
by that product.
dditional shipping charges apply with shipments outside the
48 contiguous
United States
and expedited shipping. These
additional shipping charges are the responsibility of the
purchaser. Please call for
pricing.
Next Day
Air charges for shipments inside the 48 contiguous
United States
are determined based on
the total purchase amount. Charges are listed in
the table below:
| Purchase Amount
|
Next Day Air Shipping Charges
|
| $0 - $100
|
$30.00
|
| $101 - $250
|
$45.00
|
|
| $251 - $350
|
$60.00
|
| $351 - $500
|
$75.00
|
| $501 - and over
|
$90.00
|
A
complete street address is required for delivery. Normal
delivery time on in-stock items, unless otherwise noted,
takes 7-10 business days. Orders which require a longer than
normal delivery time will be noted by that product. If an
item is temporarily out of stock, we’ll notify you of
shipping delays over two weeks.
Sorry we
cannot ship to PO Boxes, or to APO/FPO addresses. Sales Tax
will be calculated on your merchandise total if you are a
resident of
Mississippi.
We ship
all packages ground unless otherwise instructed. Please call
us if you would like your package expedited by 3rd Day, 2nd
Day or Next Day Air.
How do I return merchandise for credit or
exchange?
Viking
Online Store guarantees all merchandise against defects and
faulty workmanship. Any shipping damage must be reported to
the carrier for inspection and a claim filed by the
recipient. If you find a problem with your purchase, call us
at 1-888-VIKING1 (1-888-845-4641), then press 4 Monday
through Friday between 8:00 AM to 5:00 PM Central Time
within 14 days of receipt. We will promptly replace the
merchandise or refund your money. Either way, we will
arrange for a pick up at no charge to you.
If you
have issues or concerns regarding your order, please contact
Viking Range Corporation ( 1-877-834-8222). For proper
credit, items should be shipped prepaid and insured. Please
enclose the original packing slip, and briefly explain your
reason for the return. Also indicate whether you would like
a replacement, exchange or credit. If you do not have your
packing slip, please include reason for return and send the
package to the following address: A 20% restocking fee will
be charged on all returns and exchanges.
Viking Range Corporation
Attn:
Ecommerce Returns Department
2301 Hwy 82
West
Greenwood,
Mississippi.
38930
Note: For
manufacturer’s warranty to apply, Canadian customers
should purchase Viking cookware, cutlery, and countertop
appliances from an authorized Canadian dealer of
Viking Culinary Products. Email
anadianculinary@vikingrange.com to find a dealer nearest
you.
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